LC Networks Inc.

Stop wasting time on the phone.

With Cisco Unified CallConnectors, information about who is calling and their relationship to your company automatically appears on the computer screen of any employee

Cisco Unified CallConnectors support:

Customized greetings: Greet callers with personalized messages that help them find the right department or employee immediately.
Responsiveness: Employees immediately see who is calling and what their relationship to your company is.
Better collaboration: When customer records pop up automatically, it's easier for employees to keep track of the conversation.
Easier communication: With Microsoft Outlook Calendar integration, employees can quickly see availability of colleagues.
Faster connections: Employees can click on phone numbers in integrated applications to automatically dial customers and colleagues.
Smooth integration: Easily connects your critical business applications with your phone system.

Speed up the rate at which business gets done in your company with Cisco Unified CallConnectors.

Features

Use a PC or phone to place or receive calls
See customer's recent activity, follow-up tasks, reports of previous calls, and service agreements in just a few clicks
See colleagues' availability
Click on phone numbers from Outlook and CRM database records to make calls
Automatically capture information, call duration, and tracking information
Offer remote workers the same integration and access
Integrate with Microsoft Windows, Microsoft Dynamics CRM, Salesforce.com
Support 20 languages

Models & Key Benefits

	for Microsoft Dynamics CRM Provides immediate information about inbound and outbound calls Lets employees click on phone numbers in CRM databases to initiate calls Tracks call duration Captures call information and content Available in English and 19 other languages

	for Microsoft Windows Call control toolbars within Microsoft Outlook and Internet Explorer allow calls from desktop applications Inbound call identification through pop-up windows Creates call logs

	for Salesforce.com Provides immediate information about inbound and outbound calls Lets employees click on phone numbers in Salesforce.com to initiate calls Tracks call duration Captures call information and content

	CallConnector Mobility Lets employees set up their own rules for routing calls Lets employees route calls to different numbers based on availability Simultaneous ringing on both desktop and mobile phones Employees manage only one voice mailbox